The role will provide line management responsibilities to a team of technical resources which include first, second and third line network troubleshooting, call management, security and remote node monitoring platforms. The main responsibilities are to ensure all network issues are rectified effectively and in co-ordination with given Service Level Agreements together with managing the workload of the team. There will be a requirement to be an escalation point on technical issues within a large Cisco network environment on both faults and projects. Professionalism and customer service skills are vital together with a proven background in a support environment and either experience, or an aspiration, of managing a dedicated team. Essential EXPERIENCE · CCNP or have relevant experience · Experience of managing a network support · At least 5 years experience in a network support environment & troubleshooting Cisco infrastructure · In depth knowledge of: Cisco routing and switching, Ethernet, VLAN's and ISDN (OSPF and BGP an advantage) · VOIP and have experience of supporting this within a Cisco topology · TCP/IP with knowledge of SNMP · Knowledge of; HP Openview, CiscoWorks, Sniffer or Call management applications · Understand SLA's and how these impact customers · A firm understanding of cabling (CAT5, UTP, Fibre, etc) and a willingness to pass on any knowledge in such areas to other members of the team · Microsoft applications including Visio · full UK driving license