The job role is to provide day-to-day support of operating and application software. Technical support at 1st and 2nd line levels, to customers within or UK customer base, whilst also required to carry out related supporting activities such as remote site support and implementation. The main duties are: · Call Processing · Resolving Customer Problems · Business Awareness · Relating to User Competencies · Detailed knowledge of W2K / XP Professional, Ghosting applications, · Detailed knowledge of the Microsoft Office · Understanding of Active Directory (Admin level) and Exchange 2000. · Understanding of both wide and local network structures, with particular emphasis on TCP/IP. · Detailed knowledge of hardware (Laptops, PC's, PDA's) with understanding of servers. · Minimum of 2 years PC support in a large support environment (min 500 users)