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  1. After receiving an application or cover letter, your response should assure the sender that you have received the resume and that you will consider it carefully.
  2. When extending an invitation for an interview or making a job offer, your letter should be direct and encouraging, but not overbearing.
  3. All the details that have been agreed upon in a phone conversation job offer should be formalized in writing. Include, for example, important information such as the agreed-upon start date for employment, job title and additional details about responsibilities, job location, and starting salary.
  4. A written job offer eliminates misunderstandings and clarifies important details. Use this opportunity to make the applicant feel positive about employment with you. In discussing the offer, be careful not to imply more than you are sure you can deliver. Also, you may want to use this letter to ask your reader to provide proof of legal employment eligibility.
  5. As you write the letter, be thorough, but concise. Omit irrelevant details and communicate the facts. On the other hand, make sure that the information you send is clear and complete so that you do not have to answer a barrage of questions later.
  6. When offering a position to someone who has not applied for the job, remember that this can be a sensitive task, especially if that person is already employed by someone else. For this to be an effective letter, you must convince your prospective employee that a position with your company would be much better than his or her current job.
  7. When accepting a job offer, begin by identifying the position. Express sincere appreciation for the offer, and indicate the enthusiasm you have for the new position.
  8. If you wish to include conditions in your response letter to a job offer, be certain that they are important enough to you that you are willing to jeopardize the offer rather than accept it as it is written. Be positive and respectful, and make sure that the reader realizes that you would like to accept the offer.
  9. If you are sincerely interested in a position, but need more time to make your decision, express your appreciation for the job offer, and specify the amount of additional time you are requesting. You may wish to include some of the details of the offer, if you need to clarify anything. Before closing your letter, indicate the date by which you will respond with a decision.
  10. When writing a letter to decline a job offer, promotion, transfer, or similar opportunity, express your appreciation and decline the offer graciously.
  11. If you decide not to hire a job applicant, it is a nice gesture to write a letter informing the person of that fact. It is best to write this courtesy letter as soon as you have decided not to hire the applicant(s).
  12. If you want to follow up with an employer during a job search after a lapse of time, a letter will remind the person of your name and qualifications, as well as you interest in securing the position.

According to a snapshot survey by events, marketing and office support recruiter Regan & Dean, over a quarter of all employers have witnessed examples of bad manners during interviews. “As recruiters, we obviously interview many candidates oursleves – and have witnessed various lapses of office etiquette”, says Narelle Lester, Managing Director of Regan & Dean.

“Take, for example, the candidate who chewed gum all the way through her interview or the candidate who turned up at a client interview and immediately walked out saying that she wouldn’t be staying as she had bad karma about the aura of the establishment.”

Candidates who don’t apologies for being late are also a no – no, says Lester, as are candidates who assume they can dress down for an interview without checking on the culture of the company. And there are many more examples– candidates who have eaten during interviews ( yes really!), answered calls on their mobile, used bad language, looked bored throughout their interview, asked the interviewer “why should I work here?” The list goes on and on.

“Over confidence can also often come across as rudeness”, says Lester. “We had a candidate who interviewed with a large agency for a position as a PA in the events management team. She had only had limited experience but commented negatively about one of the case studies on the company’s website – the interviewer had been a member of that very events team and obviously took the comments very personally.

“At the end of the day, good manners really do matter – and could make the difference between gaining the respect of superiors and peers – or being looked upon with disdain. If you do make a slip up – being late, forgetting to turn off your phone in a meeting, interrupting someone etc – then how you deal with it – and how you apologise - will make all the difference to how you, as a person and employee, are perceived.

“Phone calls and e-mails should be responded to within 24 hours and business e-mails should be written as a business letter- beware of over familiarity, spelling mistakes and grammatical errors. Good manners are empowering and all employers know that while civility will get you a long way – bad manners are also very bad for business!”

CV TIPS

A CV or curriculum vitae is a marketing tool. With your CV you will be able to promote yourself. Imagine the CV as being a brochure that will list the benefits of a particular service. The service being your time and skills! When writing a CV look at it from your employers point of view. Would you stand out against the competition (the other candidates) and would the manager want to talk you for a possible job ? You have to ask yourself these questions when writing your CV or curriculum vitae.Networking and interviewing are essential for your job hunt and your CV is just the first step in the job search. However a CV will be your first contact with potential employers and will open the door. If you are invited for an interview you would then be in a position to explain and expand on what is in your CV.

A CV is an essential tool in your job search . When applying for a vacancy you generally first have to send your CV to present yourself to the prospective employer.

Look on your CV as the first step of a marketing campaign to a prospective employer. It’s your advert and should be:

* well presented
* interesting
* quick to read

It should also be truthful - don’t be tempted to lie on your CV - you will be found out! Remember, a CV is a highly personal document, so you must be comfortable with it.
About CV’s
When should I use a CV?

* when an employer requests one. If an employer asks you to complete an application form - NEVER send a CV in its place.
* if you are making speculative applications for any type of work - permanent or temporary.
* if the ad says, send full details to…

What about covering letters?

* Always send a covering letter with a CV.
See Covering Letters for tips

How do I start?
Make a list of all your

* academic qualifications
* accomplishments
* experience
* then, pick out the highlights. Remember, don’t underestimate yourself
* check all the dates of school/university attendance
* check dates details of academic and other qualifications

How long should it be?

* Two pages at the most. Selectors rarely give CVs more than two minutes on their initial trawl
* If you are a postgrad, you may wish to add an appendix detailing any research or publications. Don’t include this in the body of your CV - it will make it too long

What should it look like?

* presentation is really important - your CV needs to get its message over quickly
* it should be word processed on good quality paper - photocopying paper is usually a bit thin, but there is no need to go for thick vellum!
* most people stick to white paper - if you do choose a colour, think pastels.
* think about the layout - it needs to be clear and balanced
* keep paragraphs short
* use bullet points
* font size of 10-12 - smaller is difficult to read, larger looks like a primary school project!
* typeface - is a matter of personal taste. In general non-seraphed face (like this - Arial or Univers) is quite modern, easy to read and no-nonsense. Times New Roman is a little more formal and old fashioned, whilst Comic Sans MS is a bit casual! Try not to get carried away - and once you’ve chosen a font - stick to it!
* lots of underlining and italics can be distracting- use bold instead for headings

What should it include?
CVs usually include the following sections, but don’t feel you have to follow this format slavishly.

* Personal Details
* Education
* Employment or Work Experience
* Responsibilities (and achievements)
* Interests (and achievements)
* Other Skills/ Additional Skills
* Referees

Personal Details
Obvious, but this section should contain

* Name
* Address (home and term-time)
* Phone
* E-mail
* Date of Birth

* Don’t include marital state/health
* Only put gender if you have an unfamiliar first name
* Nationality is not always necessary

Education
Put this in reverse chronological order

* Degree subject and class
* A levels / AS levels or equivalent - with grades
* GCSEs- not necessary to list individual subjects and grades

Don’t include

* Primary school details
* University and school address
* Minor qualifications - list these elsewhere
* A level or GCSE examining boards

Employment or Work Experience
Put this in reverse chronological order

* You can include all employment/ work experience, paid or unpaid, but you may find it useful to divide it into ‘related’ and ‘other’, if appropriate
* Describe the duties and skills needed, even for basic jobs
* Expand on the skills developed

Referees
Two are usually enough

* always ask permission
* the ideal is one from university, one employer
* check addresses
* give postcodes, phone numbers and e-mail addresses

Responsibilities and Achievements
If you have had few formal responsibilities, ignore this heading

* Concentrate on the last three years (approx.), don’t give too much space to school
* Expand on skills developed
* Include student membership of committees, organising social events, anything in the wider community

Interests (and Achievements)
Don’t just give a list

* explain what was involved in taking part in the drama production - teamwork, reliability, time management
* or captaining the cricket team - you need skills in communication, diplomacy, negotiation, motivation ,strategy and planning ,teamwork
* emphasise achievements. If one of your interests is music, and you represented your county - blow your own trumpet!

Other Skills
Odds and ends - like

* driving licence
* languages - to what level
* computing skills - programs, spreadsheets
* Duke of Edinburgh Award
* speech and drama
* music
* sporting/coaching qualifications

Should I use the same CV for every job?

* Not really necessary to alter it for individual employers - your covering letter is the place to highlight things
* Can be useful to change it for different types of employer
* Sometimes worth it if you are applying for a job that needs particular skills or interests - advertising, or graphic design jobs for example

What is a Personal Statement/Profile?

* often inserted between name and personal details
* it summarises experience, skills and ambitions
* can be useful for those in mid career
* for example:
Highly motivated and committed to a career in the public sector. A good team worker with well developed communication skills, gained through enthusiastic participation in student and community organisations. Varied work experience, including a spell with local authority playschemes.
* try to avoid anything that sounds like a personal mission statement

I’m a mature student - how should I write a CV?

* try to anticipate any problems you may face as a mature student within your CV
* explain reasons for returning to education, or changing your career
* don’t leave any gaps - if you have taken time out to have a family, include this time
* put a positive spin on any experience you may have - for example, if you have been at home raising a family emphasise skill such as:
* time management - juggling child care with study or part time work; dealing with several problems at once, rarely without interruption
* negotiation skills - vital in child rearing

I want to work abroad eventually - can I use a CV?

* CV format varies from country to country - you must adapt to your market
* German employers are far more interested in your academic qualifications than your extra curricular ones
* A résumé for the US market need only be a page long

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